Support Engineer

Experience: 2 years to 5 years
Number of Open Positions:  4

Roles & Responsibilities

• As a production support engineer, you would be responsible for resolving the production support issues with in given SLA.
• You would do the RCA for the production issues and coordinate with development team for permanent fixes.
• Participate in knowledge transfer to ensure better grasp of the product and domain. Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
• Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.

Requirements

• Knowledge of OS (Linux, Unix and Windows).
• Hands on Experience on Oracle, SQL, MySQL.
• Knowledge on Patch deployments and server configurations
• Excellent written & verbal communication
• Good analytical and problem-solving abilities
• Good team player with the ability to deliver within schedules.